Industries We Serve

 Medical and Dental

As a medical provider, you need to be sure that your patients can reach you 100% of the time. Our technology platform is state-of-the-art and designed to be as fully redundant and disaster-proof, and technologically sound, as possible.

Additionally, our on-call scheduling function allows you to update which of your colleagues are on-call in real time and as often as necessary. Moreover, you can specify under which circumstances you should be contacted - who should be contacted under which circumstances – and update these specifications as often as necessary in real time.

We are fully HIPAA compliant, and vigilantly monitor these regulations to ensure that we stay compliant.

Our online scheduling product allows your assistants and your patients to access and update the same appointment schedule via a secure Internet connection. Our telephone agents can also confirm your appointments, and fax or email your patients their information forms, saving you valuable time.

At AnswerLive, LLC, we understand that the alarming increases in malpractice insurance costs, along with other constraints, have put increasing pressure on medical providers to control their expenses. Therefore, we are careful to keep our services as affordable as possible, and to stay highly cost competitive. However, given the critical importance of your telephone answering service to your patients and to your potential liability, we recommend strongly against selecting your telephone answering service based on price alone.

We have been in business since 1977, and we have hundreds of satisfied medical clients across the country. Give us a call at 800-472-4495, and one of our customer service representatives will be glad to show you why AnswerLive is your best choice.

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Tradespeople

Plumbers, electricians and other trades people need a telephone answering service they can count on, and AnswerLive fits the bill. We have been in business since 1977, and we have hundreds of trades people as satisfied clients across the USA. Our telephone operations are 100% U.S.- based in small towns around the country.

Our services include telepaging and cell-phone forwarding, and our operators are well trained in dealing with the specific needs of trades people, so you won’t be bothered with unnecessary calls or miss calls you should have gotten. Your cell phone becomes a vital tool instead of a distracting annoyance. Our technology is essentially disaster-proof, so you can be sure your customers will get through.

Our On-Call scheduling product allows you to select and update which of your team is taking calls, and our online scheduling allows our operators to make or change appointments for you without your having to be there.

When choosing a telephone answering service, you need to be sure to find one you can rely on. Every missed call is missed business. Give us a call at 800-472-4495, and let one of our friendly staff explain how we can work for you.

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Legal and Financial

Today’s lawyers must deal with increasing demands on their time, often with a streamlined staff. Our Live Remote Receptionist service lets you effectively manage your calls, whether to your office, cell phone, Blackberry™ or pager, all for a tiny fraction of the cost of hiring an employee.

In addition, our well-trained, highly professional telephone agents will present you to your clients in a positive light, and our state-of–the-art, fully redundant technology platform offers you the highest level of assurance that your clients get through. Our telephone agents can also confirm your appointments, and fax or email your clients their information forms, saving you valuable time.

Our On-Call scheduling function allows you to update which of your colleagues are on-call in real time and as often as necessary. Moreover, you can specify under which circumstances you should be contacted and update these specifications as often as necessary in real time.

Our online scheduling product allows you, your assistants and your clients to access and update the same appointment schedule via a secure Internet connection.

When choosing your telephone answering service, you need competent professionals who won’t embarrass you or cost you new clients. Call us at 800-472-4495, and let us prove to you we’re your best choice.

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Property Management

Today's upscale property managers face increasing demands from tenants, however, budget constraints often mean you must deal with these demands with a streamlined staff. At AnswerLive, our satisfied clients range from the hundreds of properties to the single unit, all across the country. We've been in business since 1977, and our reputation for excellence is second to none.

Our well-trained, highly professional staff will present you to your tenants in a positive light, and our state-of-the-art, fully redundant technology platform will practically ensure that your clients always get through.

Our On-Call Scheduling product lets you specify which of your staff should receive which calls (e.g. maintenance, concierge, security), at which times and for which buildings, and update these requirements as often as necessary in real time.

Our Online Scheduling service allows our agents to make, check, and update apartment showings, move-ins, inspections and signings for you, while you and your staff have access to the same schedule online.

Our Sub-account billing tracks and bills calls by building, building type or building group, simplifying your accounting. Our call recording function allows you to verify the quality of our service and identify problem tenants.

When choosing a telephone answering service, it is vital that you find one that professionally and reliably represents your business to todays demanding clients. Give us a call at 800-472-4495, and let us show you how we do just that.

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Information Technologists

You’re concentrating on a demanding task that requires your full concentration, and your cell phone rings again... a call from another client who could easily have waited. Sound familiar? Or how about the important client whose server has crashed, has been trying to get you for hours, and is ready to drop you because you were too busy to check your Blackberry™?

Our Live Remote Recptionist service lets you effectively manage your calls, whether to your office, cell phone, Blackberry™ or pager, all for a tiny fraction of the cost of hiring your own staff. We make sure you get all the calls you need and none of those you don’t, 100% of the time.

Our Website Support product lets your clients chat with a live person without having to bother you, and can collect client information for your review the next time you go online.

In many cases, getting a live person instead of a recording is the difference between a satisfied client and lost business. Give us a call at 800-472-4495, and let us explain in detail how our service can optimize your business.

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Mobile Professionals

With our Live Remote Receptionist service, your calls will be answered in your name by a well-trained telephone agent, every time, all the time. You give us the situations in which you should be contacted, by name of caller, time of day, type of call, or any other specifications you desire. If an incoming call meets these specifications, our operator will call you on your cell phone (or anywhere else you like), tell you who is calling and why, and ask you if you would like to speak to them. If you say “yes,” your agent will put the call through, exactly as if they were your receptionists in the next office. If our telephone agent takes a message for you, they will be available to you via phone, pager, email, or fax; you can even have an electronic recording of the message emailed to you or played for you over the phone. And the best part is that all of this comes to you at a tiny fraction of what your own receptionist would cost. Moreover, you can scale back, cancel, or enhance your service on a moment’s notice, giving you far more flexibility, and capability, than you would get with your own employee.

Our On-Call scheduling function allows you to update which of your team members are on-call in real time and as often as necessary. Moreover, you can specify who should be contacted at which time or under which circumstances – and update these specifications as often as necessary and in real time.

Our online scheduling products allows your virtual receptionist to make, check, or update appointments for you, and you will have access to the same schedule book online, which you can also change as you desire.

Today’s mobile professionals must be extremely efficient and highly flexible, and we are the perfect tool to help you achieve this. Give us a call at 800-472-4495, and let us explain in detail how we can enhance your image and maximize your profits.

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Small Business

We have been serving small businesses across North America since 1977, and we understand your special needs and requirements. Because serving you is our number one priority, we are accessible and flexible enough to keep up with you and be there for you when you need us. Each of our call centers are in small towns, and have less than 50 employees, so when you call us you’ll be calling a business much like yours, not a huge bureaucracy where you’re just a number.

We have hundreds of satisfied small business customers, and a sterling reputation earned through the years for outstanding professionalism and excellent customer service.

Call us at 800-472-4495, and let us explain in detail how we can enhance your image, help you grow, and maximize your profits.

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Religious and Charitable Organizations

While not an “industry,” AnswerLive serves a large and growing number of organizations that serve their communities through love and compassion. With our Live Remote Receptionist and Oncall Scheduling features, we can help you make sure that someone in your organization is always available when someone calls in need. Also, our Front-End Call Support can free your staff from repetitive questions (e.g. service times, address, etc.) so they can tend to more important issues and spend their time more productively. Letting us cover your phones can be a very cost-effective way to better serve your community.

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Funeral Services

Our highly-trained, professional staff will treat your callers with the sympathy and sensitivity they expect and deserve. Also, our Live Remote Receptionist service gives you the opportunity to be available for your callers even if your office is closed. Likewise, you can be paged, text messaged on your cell phone, or have messages sent to your Blackberry for urgent situations. Call us at 800-472-4495, and let us explain how we can help you.

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Country and Sporting Clubs

Our Online Scheduling service allows our telephone agents to schedule court times, tee times and instruction sessions for you, and you can see your schedule by simply logging onto our secure website on the internet. Besides improving service to your members, we can take this burden off the hands of your staff, allowing them to tend to more important matters.

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Other Industries

We have clients across an extremely wide group of industries, and are highly skilled at customizing our service to meet diverse needs. Even if you don’t see your industry listed here, there is still a very good chance we have experience with your type of business. Call us at 800-472-4495, and let us discuss how we can serve you.

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800-472-4495

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